Return and Refund Policy

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**Chocolate Products Returns and Refund Policy**

**1. Returns**

We take great care to ensure that our Chocolate products meet the highest standards of quality and freshness. However, if you are not satisfied with your purchase, we're here to assist you. Please note the following conditions for returns:

- Due to the perishable nature of Chocolate items, returns are only accepted for products that are defective or damaged upon receipt.

- You have 24 hours from the time of delivery to notify us of any issues with your order.

- To be eligible for a return, the item must be in its original packaging and unused.

**2. Refunds**

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

**3. Exchanges**

If you receive a defective or damaged item, we will gladly exchange it for a new one. Please contact us Within 24 hrs Of Purchase to arrange an exchange.

**4. Contact Us**

If you have any questions or concerns about your food order, please contact us at [Email:thejoyofchocolateshop@gmail.com or call us on: 0116 431 2068] 

We're here to ensure your satisfaction with our products.